PAYMENT: What happens after I submit payment?
Once I have received a cleared payment, you will receive an email within 24 hours confirming payment and an expected shipping date. Once you order has shipped, you will receive an email with your tracking number. If you do not receive these emails, please check your spam folder.
SHIPPING: When will my order ship?
I ship Monday thru Friday and sometimes on Saturdays, excluding postal holidays. I ship in the early morning, so most purchases with a cleared payment by 9:00am eastern time will ship the same day. After 9:00am, they will ship next day.
SHIPPING: How do I ship to a gift address?
1) Log into your Paypal account.
2) Select PROFILE at the top of the page.
3) In the address box, select the PLUS + sign.
4) Add the address you wish to ship to.
5) When you are ready to checkout and it goes to Paypal to make payment, select the alternate gift address as the one you wish to ship to.
SHIPPING USA: When will my order arrive?
Orders shipped via First Class mail usually take 3-10 business days (Monday - Friday) to arrive. Please note shipping times do not include weekends and holidays. Also, with the closure of many processing centers, it seems to be taking longer for deliveries.
RETURNS: If I return an order, when can I expect a refund?
I usually process refunds within 2 business days of my having received the return. Shipping charges are NOT refunded, only the purchase price. Refunds are issued via Paypal. If you paid with a credit card, it usually takes a complete billing cycle for your refund to appear. I do not charge a restocking fee.
EXCHANGES: Do you offer exchanges?
Yes, I offer exchanges within 14 days of your having received your order. If you would like to exchange an item, please contact me via email email@example.com to work out the details.